Customer Service Advisor - (Late Shift)
Unipol Student Homes
Customer Service Advisor - (Late Shift)
£25138
Unipol Student Homes, Lace Market, City of Nottingham
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: f3fa696837004ee68494bec503aced60
Full Job Description
This is a fun and diverse role, ideal for a people person with a passion for delivering exceptional customer experiences. As the first point of contact for student residents, the Customer Service Advisor will provide outstanding customer service and foster a sense of community that makes Sandhills or Cotton House feel like home. This position will be based in Nottingham, United Kingdom and covers the late shift (12:30pm - 8.30pm).,
- Deliver an outstanding resident experience, welcoming residents and visitors warmly, ensuring they receive outstanding customer service and support throughout their stay
- Support the Building Manager with the running of the accommodation and resident experience in line with the tenancy cycle
- Organise and assist with the planning and delivery of social events that build community and enhance the resident experience
- Contribute to the lettings process by supporting open days, conducting viewings, assisting with tenancy agreements, and helping to achieve occupancy goals
- Monitor and address health and safety issues to ensure compliance with regulations and maintain a safe living environment
- Maintain accurate records in tenant and health & safety databases and provide administration support as directed
- Process maintenance requests, liaise with the maintenance team, and follow up to ensure issues are resolved promptly
- Handle the logging, storage, and distribution of parcels with accuracy and efficiency
- Handle complaints and rent arrears with empathy, ensuring resolutions are reached swiftly and satisfactorily
- Excellent customer service skills with a passion for creating an outstanding customer experience
- Strong communication skills with the ability to communicate effectively through different mediums
- Good organisational skills with the ability to work autonomously and organise your own workload
- The ability to work under pressure, solve problems and remain calm in a crisis
- Attention to detail and accuracy
- Good IT skills and familiarity with databases and spreadsheets
- Positive attitude, proactive approach, and a team player
- GCSE or equivalent (preferred)
- customer service: 1 year (preferred)
- Driving Licence (preferred)
£23,700 - £25,138 a year - Permanent, Full-time
Occasional weekend and evening work may be required during key dates. These duties provide a framework for the role and should not be regarded as a definitive list. The sites you work at may change over time as the property portfolio and the business evolves.
Requirements:
Education Level: High School,
Experience:
Licence/Certification: