Helpdesk Coordinator

As we step into a new phase of growth we are searching for a driven and passionate Customer Service Representative to join our expanding team. Delivering a polished and captivating Word360 experience, the customer service team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style.

Your key responsibilities will include:

• Deliver outstanding customer service at every opportunity to our clients and sub-contractors.


• Responding professionally to phone calls & emails.


• Fulfil new client requirements and manage general queries.


• Taking care of client and linguist enquiries from the beginning to the end


• Solve problems and swiftly recognise and address client concerns.


• Maintain accurate records of all communications within our database.


• Update job knowledge by participating in training, where required.


• Proactive and ability to work effectively within a team but also independently.


• Understand and deliver the service objectives in line with KPIs.
  
  Be able to work in a fast-paced, customer service environment.


• Have outstanding customer service experience (minimum 2 years)


• Have an excellent phone manner and command of English.


• Pay attention to detail be extremely efficient and organised.


• The ability to remain positive and upbeat even during difficult customer interactions.


• Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.


• Possess strong problem solving and negotiation skills with the ability to persuade others.


• Be a finisher and do whatever it takes to complete a task.


• Display a willingness to learn.


• Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook


• Willingness to work from Office location. (this is not a hybrid role), GCSE or equivalent (preferred), Customer service: 1 year (preferred)
  
  Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.
  
  £24,000 a year - Permanent, Full-time, Pulled from the full job description


• Company pension


• Cycle to work scheme


• Employee discount


• Gym membership


• Private medical insurance


• Referral programme


• Store discount, £24000.00 per annum


• Quarterly bonus, Private Healthcare after 1 years' service.


• Cycle to work scheme.


• Gym membership


• Store discount.


• Company Pension


• 21 days holiday plus Bank Holidays and an extra day off for your birthday


• Great central Birmingham location & transport links


• Referral programme


Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

• Company pension


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Quarterly bonus