Operational Manager

While the office base is Aylsham, this role with manage a double up team that covers North Walsham, Cromer and parts of East Norfolk.

'Care for others. Make a difference'

Would you like to work as part of our well-trained team of support workers and Occupational Therapists, ensuring reablement staff are delivering reablement plans that support the delivery of care and support in the community? Then this role is for you.

Norfolk First Support delivers services to adults in Norfolk in their own homes for up to six weeks, assisting them to regain skills they may have lost following an illness or hospital admission. The aim is to enable them to regain their independence as much as possible while also reviewing any ongoing support that may be needed.

Norfolk First Support is part of the wider Norfolk First Response Service which includes Swift Response and Grays Fair Court.

You will be part of an Operational Management team for Norfolk First Support, specifically focussed on supporting a team of Support Workers working in a double up team. The role includes line managing a team of Reablement Assistant Practitioners, Reablement Support Workers to provide daily support/guidance and regular supervision/team meetings to ensure the effective use of resources to maximise the delivery of a quality service.

To ensure that the service works in partnership with other professionals, making use of voluntary and community services as necessary to provide the best possible care to people and their carers.

Liaise with Registered Service Managers, Reablement Assistant Practitioners and other Operational Managers on issues relating to the delivery of reablement support.

To monitor electronic staffing and scheduling systems to ensure the smooth running of the service.

You will need to have experience of working with people and be able to communicate clearly and appropriately with members of the public. You will also need to be able to exercise judgement and initiative and be able to plan and prioritise your own work.

This is an exciting and challenging role. You will work in a multi-disciplinary team and need knowledge of current policy, practice, legislation within Health and Social Care and enjoy working with members of the public and other professionals in Health and Social Care.

Pulled from the full job description

• Company pension


• Employee discount


• Flexible schedule


• Gym membership, Permanent contract | £32,076 to £33,945 per annum (Scale H) | 37 hours per week (Weekends on a rota basis) | Mill Close, Aylsham, Benefits of working for Norfolk First Response: Competitive annual leave per year, competitive pension scheme, guaranteed salaried hours, regular working pattern, paid induction and Norfolk Rewards Scheme.


Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.,
• Competitive salary


• Generous holiday entitlement with the ability to buy and sell leave


• Health and Wellbeing services including fast-track physiotherapy and a free counselling service


• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.


• Financial benefits such as:

+ ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses paid upfront (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
+ A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.