Parking Technician

You will be expected to have the knowledge, experience, and aptitude to weigh up the evidence of each case to make balanced judgements. Deliver a range of complex technical and core administrative tasks to ensure all statutory documents, challenges, administration of representations, appeals and debt recovery functions are completed in accordance with legislation, the Environment and Traffic Adjudicators guidelines, Council policy and within statutory timescales.,

• Maintain an understanding of the operational workflow processes and linkage with the wider Parking Services team.


• Maintain and develop an effective and efficient internal communications system between the parking appeals team, the parking operations team and across the whole of the parking services team.


• Assist with PCN administration process such as processing of incoming and outgoing post, respond to customer queries efficiently over the telephone, and assist with any administration tasks as and when required.


• Provide expertise, advice and management information to assist with the operational and practical implications of proposals, feasibility studies/research and legislative requirements relating to PCN challenges / appeals.


• Process and investigate appeals against the issue of PCNs in accordance with the relevant legislation, regulations, traffic orders, and Council's policy on parking enforcement (Parking Enforcement Protocol).


• Assist in the investigation and processing of appeals made to the ETA (Environmental& Traffic Adjudicators) including the preparation of case files, clarification of information, preparation of focused, accurate and well-presented records and reports relating to the issue of PCNs and the processing of any earlier appeals.
  
  All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.