Retail Systems Assistant | Cynorthwyydd Systemau Manwerthu

The Retail Systems Assistant will have the opportunity to assist the Retail Systems Manager and the wider Retail team with administrative activities to ensure that retail assets and systems remain in operation and front-line colleagues are kept informed of changes to retail processes.

Responsibilities to include, but are not limited to:

· Ensure the smooth operation of the TfW Pay As You Go (PAYG) scheme ensuring all components relevant to the scheme are in good working order.

· Monitor the various remote monitoring web portals and run reports each morning to identify any retail systems not operating as expected and take action to address.

· Track retail costs and quotes.

· Arranging retail briefs related to changes or updates to retail and ticketing products or processes.

· Experience of using Microsoft office.

· Knowledge and understanding of railway ticketing and systems.

· Flexible approach.

· Customer and people focus.

· Good verbal and written communication.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of., At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.

We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.