Service and Aftersales Administrative Assistant
Ormazabal UK
Service and Aftersales Administrative Assistant
Salary Not Specified
Ormazabal UK, St Helens, St. Helens
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b37191724d3c430e8cb1af34f7fcb35f
Full Job Description
A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training.
· Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
· Maintaining the aftersales enquiry email inbox and responding to enquiries in a timely manner and provide front line technical responses or information if needed.
· Maintaining the aftersales enquiry log.
· Generating, requesting or providing quotations for standard spare parts.
· Logging and reporting of non-conformities reported by customers on the salesforce system or in-house non-conformance reporting register.
· Organising deliveries of spare parts.
· Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).
Service department admin management and support
A friendly and efficient line of contact & support for our customers and in-house engineers, ensuring the smooth running and delivery of service-related projects on site process. Company specific processes will be supported with training.
· Making early and consistent contact with customers to ensure specified site dates are correct and can be facilitated.
· Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
· Maintaining site service schedule ensuring any changes in project dates or manpower are reflected in planner.
· Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).
· Logging and reporting of non-conformities via the appropriate channels through to conclusion.
· Organising deliveries of spare parts to site teams.
· Contacting authorised suppliers to organise support when required.
· Proof reading of completed test documents checking for errors or mistakes before they are issued to customers.
· Strong organisational and multitasking skills
· Proficient in Microsoft 365
· Attention to detail and accuracy in work
· Previous experience in an administrative role (desirable)
· SAP experience (desirable),
- Do you have any electrical experience? If so how many years.
- GCSE or equivalent (preferred)
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Pulled from the full job description - Bereavement leave
- Company pension
- Free parking
- On-site parking
- Sick pay, Bereavement leave
- Company pension
- Free parking
- On-site parking
- Sick pay
- Monday to Friday
- Bonus scheme
- Performance bonus
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