Service Delivery Agent

Managing daily inbound calls as well as outbound calls to our customers

• You'll provide excellent customer service, improve our customer's product and service knowledge, and build lasting working relationships
  
  A minimum of 3 years previous customer service experience


• We'll provide training and development, and you'll get the chance to work in an environment where your ideas matter


• You'll be happy taking and making lots of phone calls


• A love of talking to people


• A proactive approach to customer relationships


• Naturally great communication skills


• A genuine desire to offer a quality customer experience


• A great eye for detail


• The ability to demonstrate the empathy and sensitivity to provide a consistent, quality service to all our customers


• Good basic IT knowledge including experience using Microsoft Office
  
  Vivedia is a truly customer-focused, audio-visual tech business based in Sheffield with customers across the UK. Our main services are music, live webcasting, and video tributes. We've grown enormously in the past few years as a result of a customer-centric approach and by providing great service. We're now hiring happy, motivated people to join our Customer Service team.


The business has driven genuine innovation and an improved experience within the industry. This has resulted in highly engaged customers who are keen for opportunities to do more work with us.

The team are very passionate about the work, and it's a positive environment where people are trusted to get on and do a great job. In anonymous surveys, employees consistently report being really happy. The company is working on environmental initiatives, likes to make a positive difference in its local community and makes significant charitable donations each year.

There are lots of great things about working here, but here's what it's not:


• 
  Not lots of horrible calls - Most people we speak to are friendly professionals we speak to regularly, so you can build a rapport with them too
  
• Not a call centre - Nice offices, environment, and benefits as everyone else in the company


• No targets or timers- We value quality over quantity, so we leave you to get on and do a good job


• Not a short-term job - We're after people who want a career, and we'll support them
  
  Basic salary of £20,008 (pro rata) per annum


• 25 days annual leave, plus bank holidays


• Annual bonus, based on company performance


• Regular and interesting team socials


• Free food and drink in office, including freshly ground coffee


• Relaxed working environment with significant autonomy


• Premium computers, equipment and desks


• Employee assistance programme


• Life events bonus: 1st home, baby, marriage, bereavement