Technical Customer Services Officer

BTTG® requires a Technical Customer Services Officer to work at their office based in Leeds. The department is responsible for carrying out routine testing of carpets and other related articles.

With over a century of expertise in textiles and related products, BTTG® and Shirley® are the leading independent organisation for testing and certification. BTTG® specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products. Shirley® is a member of the OEKO-TEX® Association and offers testing and certification to OEKO-TEX® STANDARD 100, MADE IN GREEN®, STeP®, DETOX TO ZERO®, ECOPASSPORT®, LEATHER STANDARD®, RESPONSIBLE BUSINESS® and ORGANIC COTTON®, plus analytical and investigation services as a member of the Expert Witness Service.

We operate in nine countries, assist clients in over 70 countries and have four laboratories in the UK along with one in India. Our offices are in the UK (Manchester and Leeds), Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, South Africa, Vietnam, and India.

Reporting to the Manager, the main duties include:

• Management of the enquiries- responding to client emails, logging of enquiries, uploading of test results


• Preparation and issuing of quotations to clients


• Performing technical review (Contract Review) of test submissions received


• Dealing with incoming telephone calls from clients, appropriate transfer of calls and forwarding of messages


• Post - incoming/outgoing


• Receiving deliveries


• Preparing and sending out samples for external testing


• Booking in jobs and preparing paperwork


• Sales Order creation using SAGE


• Purchase orders


• Typing reports and scanning job cards to Manchester


• Greeting visitors/contractors, preparation of meeting rooms and hosting


• General ad hoc administrative tasks
  
  Have a relevant Science degree/ equivalent OR 3 years experience in a similar technical environment


• Have knowledge of ISO 17025 and working within a quality system would be beneficial


• Ideally with an interest in textiles and/or construction products


• Have good written English


• Be computer literate with knowledge of Microsoft Excel/Word


• Be able to deal with our clients directly in a professional, efficient and helpful manner


• Be able to work individually or within a group and under own initiative


• Be well organised, meticulous, and able to multitask


• Experience of using Sage is preferred but full training would be provided to the right candidate.
  
  £24,000 - £26,000 a year - Permanent, Full-time, Pulled from the full job description


• Company pension


• Cycle to work scheme


• Flexitime


• Free flu jabs


• Free parking


• Health & wellbeing programme


• Life insurance