We are looking for a Temporary Customer Experience Executive to support our current customer team. Whether you have some prior experience or are looking to venture down a new path, we want somebody who is highly motivated, that has the passion to offer our customers an above and beyond approach to customer experience. Not only will you be able to develop your skills within this role, but we want you to bring your own thinking and ideas to drive the team's development.,

Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick

Simple monetary responsibilities for returns and exchange management

Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.

Additional admin to meet any requirements of the business on a day to day basis

Are passionate about customer experience, with a desire to learn, grow and succeed.

Have experience in fashion.

Have a fine eye for detail and are great multitasker.

Are extremely confident with technology and are computer literate.

Are extremely confident in writing professional communications with good grammar and on brand terminology for Lounge.

Have knowledge around consumer behaviour.

Are passionate about fashion!