Advocacy Coordinator

Our charity's vision is that advocacy is available to all who may need it in our community. We want every person we support to know that they have power and control over every decision in their lives. Our team, which includes employees, volunteers and trustees, are all dedicated to supporting the well-being of people in our local communities., We are looking to recruit an Advocacy Coordinator to provide support to a variety of service users by phone, email and via our website. Reporting to the Referral and Triage Manager, the successful candidate will take a lead in triaging advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team. The successful candidate will also possess first-rate computer skills, excellent communication and interpersonal skills and customer service experience. An ability to communicate with service users with empathy and understanding is essential, as is the ability to communicate with a range of professionals and clients. They should also possess the skills and experience necessary to input data with a high degree of accuracy

Key tasks

Acting as Advocacy Coordinator you will provide service excellence by:

• Providing support to all areas within the business;


• Providing reception facilities for the organisation including answering the phone, dealing with enquiries and ensuring messages/referrals are dealt with appropriately;


• Acting as the first point of contact for Advocates, Managers and SLT through to Clients


• Actively seek ways to promote Advocacy Focus Liaising with Clients utilising various methods: Telephone Email Face - Face Writing Surveys Ask an Advocate online based - (CHATTRA)


Provide efficient service using correct procedures and documentation:

• DoLS referrals, ensuring information provided to IA is detailed including challenges;


• Supporting team members to achieve a common goal:


• Ensuring the daily Duty Advocate is supported with any queries;


• Producing Team/Manager Rotas to ensure cover levels are maintained;


• Managing Outlook calendars for teams, making contact and re-arranging times/date;


• Advising teams of travel disruption and general business updates;


Completion of paperwork to ensure the smooth running of Advocacy Focus:

• Managing allocation of caseload and adding data to the "Allocation list";


• Data inputting onto spread sheet of Spot Purchase hours for finance to invoice;


• Maintaining databases including accurate inputting of referrals,


• Ensuring cases are closed correctly and take appropriate actions if they aren't
  
  Health and Social Care: 1 year (required)


• Local and national safeguarding policies: 1 year (preferred)


• Dealing with complex professional enquiries: 1 year (preferred)


• Customer service: 1 year (required)
  
  Wellbeing starts with our people and Advocacy Focus have, for the second year running, won the coveted 'Top Employer' award in MIND's Workplace Wellbeing Index. The health and wellbeing of our people is our key focus. A positive workplace experience for our team, will lead to a positive advocacy journey for the people we support.
  
  Job Types: Part-time, Permanent


Pay: From £22,174.00 per year

Expected hours: 18.5 per week

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Enhanced maternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Private medical insurance


• Referral programme


Schedule:

• Day shift