Business Support Officer - Immigration Enforcement

Immigration Enforcement is responsible for enforcing the government's immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page. Learn more on the Immigration Enforcement careers page., IE tackles the criminality behind organised immigration crime. Our Criminal and Financial Investigation (CFI) teams play a fundamental role in addressing immigration crime, as part of a multi-layered UK law enforcement approach. Through working closely with partners in the National Crime Agency (NCA), territorial policing and many other agencies and departments, our CFI Teams take vigorous action against those criminals that seek to benefit from illegal migration.

Working in the CFI teams is challenging and fast paced, requiring quick decision making in demanding situations. CFI undertakes a wide range of activities which support the detection, apprehension and removal of immigration offenders. Our people need to operate in sometimes difficult and pressurised environments and are required to make well balanced decisions. You would be expected to demonstrate the highest standards of professionalism and teamwork with adherence to our vision statement.

Tackling immigration crime by empowering our people, inspiring confidence and protecting communities.

The teams are comprised of specially trained immigration officers who work with corporate partners including Association of Chief Police Officers (ACPO), NCA and others, in pursuit of shared objectives.

This is an exciting opportunity for the right candidate to develop and embed a wide range of people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

We are looking for candidates who want real stretch and development in their everyday roles.

The post provides an excellent opportunity for the successful candidate to work in a high profile and fast paced area of the business. The successful applicant will gain a full understanding of CFI and also work closely with teams across the Home Office. It is an ideal development opportunity to work in a support role and would suit someone who is interested in gaining a wider understanding of CFI's work and how it fits within the wider IE.

Due to the nature of the work and the geographical area, travel by official vehicle will be inevitable and applicants must hold a valid full UK manual driving licence.,

• Ensuring the integrity of physical and digital exhibits/material and other property through the CLUE system. Conducting regular reviews to ensure compliance with Business Assurance Standards and data quality.


• Assuming the iManager role in respect of SharePoint and MS Teams, taking on responsibility and ownership of team sites and workspaces. Managing user access and data stored within these digital locations.


• Purchasing and procurement including submission of requests to purchase and the use of Government procurement card.


• Managing the team's cars, including collation of monthly mileage data, car servicing, MOT, accident reports and general maintenance. Licence checks of official drivers.


• Managing Information from databases, spreadsheets and other locally held documentation including the maintenance of staff organograms and asset registers.


• Coordinating uniform/work wear/PPE supply and returns.


• Organising and minute taking for management/tasking meetings, including the provision of supporting documentation for attendees.


• Leading local Business Continuity Plan, archiving of case files with Knowledge Information Management Unit (KIMU), staff passes and visitor notifications, IT systems access requests and general IT now requests, accommodation issues, bulk travel bookings, event coordination.


• Undertaking intelligence checks on Home Office systems as well as (once suitably trained) wider checks through access to other databases.


• Acting as Training Liaison Officer, maintaining a record of all development activities for the team and arranging attendance at personal safety training and health check refreshers., We'll assess you against these behaviours during the selection process:


• Making Effective Decisions


• Communicating and Influencing


• Delivering at Pace


• Seeing the Big Picture, Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.


If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

There is no shift working requirement, and therefore no AHW/AHA allowance available for this role.

We encourage applications from candidates who wish to work part-time. Those wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made to explore whether this can be accommodated.

Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs


• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional


If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Candidates must be able demonstrate:

• Working and communicating effectively as part of a team.


• Being an initiative-taker with a track record of working proactively with minimal supervision.


• Ability to research and pay close attention to detail.


• Working knowledge of the Data Protection Act and issues surrounding confidentiality of information.


• Reviewing, planning and organising workload in line with priorities and deadlines., Good IT skills, knowledge of all Microsoft 365 applications including SharePoint, One Drive and MS Teams would be highly desirable., Valid full UK manual driving licence., For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
  
  Learning and development tailored to your role


• An environment with flexible working options


• A culture encouraging inclusion and diversity


• A Civil Service pension with an average employer contribution of 27%


Things you need to know, For reasonable adjustments queries or requests, please see details within the reasonable adjustments section.

Tie break decisions

The strengths and/or behaviours being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores. Please note that the order in which behaviours are listed in the advert does not necessarily reflect the order of importance.

Sift and Interview dates:

Sift is expected to take place week commencing 20th May 2024. Interviews are expected to take place week commencing 10th June 2024.

We will try to meet the dates set out in the advert, however on occasions these dates may change.

Interviews will be carried out via video. Candidates will be required to have access to:

• A laptop (personal or work) with a working webcam


• Good internet connection


• Microsoft Teams