Clinical Advisor

As part of improving access to urgent care services for patients SCAS operates the NHS 111 single point of access service. This enables patients to call a dedicated number 24/7 for health advice and information using a standard assessment process. The NHS 111 service operates 365 days a year and responds to callers over a 24-hour period. Working for the NHS 111 single point of access service, the Clinical Advisor carries out complex clinical triage in a sensitive manner providing assessment, advice and information in line with clinical assessment software whilst utilising professional judgement and referring to other agencies where appropriate.

Current NMC/HCPC registration - Registered general nurse (RN1, RNA), ECP or Paramedic - Recent professional experience - Triage experience - Customer service experience - Experience of dealing with emotionally charged situations - Ability to listen and communicate effectively, aurally and both orally and in writing - Ability to work as part of a team - Ability to organise and prioritise work - Ability to remain calm while working under pressure - Sympathetic, respectful and caring approach to others - Computer skills - Understanding of Clinical Governance and audit practices - Motivated towards further professional development.