Contact Centre Administrator

We are seeking a dedicated and customer-focused call centre administrator to join our team. As a Commercial Contact Centre Administrator you will be responsible for assisting customers with confirming their booked surveys, and providing excellent customer service over the phone as well as by email. Your ability to communicate effectively, manage customer inquiries, and efficiently handle booking processes will be crucial to the success of our Call Centre operations., This role will initially be on a fixed contract with a 6 month duration, with potential for extension and progression. You'll be based in our fantastic Kings Cross office 5 day per week, working for Europe's most ambitious heating company to make Clean Energy Heating a reality for thousands of homeowners right across the UK.,

• Assist customers by confirming their booked surveys and organising the schedule for our Clean Energy Experts.


• Efficiently manage and maintain booking schedules using the company's booking software or tools.


• Coordinate with internal departments to ensure smooth and timely execution of bookings.


• Escalate complex problems to supervisors or managers when necessary.


• Maintaining accurate customer records in our CRM system.
  
  Previous experience in a customer service or contact centre role


• Proficiency in using booking software, CRM systems, and basic computer applications.


• Excellent communication skills.


• Excellent problem solving and decision- making abilities.


• Ability to work well in a team environment as well as individually.


• Ability to multitask, manage time effectively, and work in a fast-paced environment.


• Strong problem-solving skills.


• Flexibility to work various shifts, including evening, weekends, and holidays.
  
  Can clean-energy tech change the world? We say yes. Here's why. The way we heat our homes today is responsible for 15% of all of Europe's CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero.


We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We'd love you to do it with us., At Aira, We're not just champions of next-generation energy, we're champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.


• £24,000 Basic Salary


• 25 days annual leave + Bank Holidays


• Health Cash Plan


• Reward Gateway (Employee Discounts)


• Comprehensive training and ongoing professional development.


• Opportunity to work In a dynamic and supportive team environment.


• Career growth and advancement opportunities within the company.