Customer Service Advisor

Are you ready to ignite your career with a team that's on the fast track to success? Look no further! Join our innovative and rapidly expanding team as we disrupt industries and redefine the future. As a part of our close-knit and driven group, you'll have the chance to unleash your potential, take on exciting challenges, and witness your ideas come to life. Don't miss this chance to be at the forefront of something extraordinary. Apply today and buckle up for an exhilarating ride with endless opportunities for growth and achievement!

You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams.

You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, resolving queries, collaborating with our teams / stores to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most. Dealing with and processing online orders

As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's order or enquiry is resolved.

• · Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.


• · Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.


• · Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.


• · Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.


• · Build rapport with customers, get to know their individual needs and put their interests first.


• · Previous experience within customer service is preferred but not necessary if you have the right skills.


• · CRM Experience is essential


• Be flexible to work one Saturday a month, Customer service: 2 years (required)
  
  Store discount


Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme