Customer Service Representative (MAY - SEPTEMBER 2024)
Kendall Cars
Customer Service Representative (MAY - SEPTEMBER 2024)
£23920
Kendall Cars, Guildford
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a38909da59f144139823c7bcc8f37cbd
Full Job Description
PURPOSE OF JOB: To ensure that you professionally represent Kendalls Cars by providing a skilled customer service to our clients through listening to their requirements/needs either on the telephone, online or face-to-face basis in a timely and polite manner.
Principal Duties
· To greet customers in a polite and professional manner.
· To provide a high-quality rental service, to meet customer requirements and to promote the Company's services and products to all potential customers.
· Handle all telephone and face to face enquires in a polite and helpful manner, adhering to the Company's high standards in telephone techniques.
· Perform vehicle handover to customers informing them of all relevant information.
· To run the end of day reports via our bookings sytem and to reconcile the daily takings.
· To deal with all the administrative tasks required of role professionally.
· To help with any other reasonable task/ad hoc duties as requested by your manager
Essential
· Computer Literate
· Must have an excellent understanding of Written and Verbal English
· Strong communication skills, both face to face and over the phone
· Ability to build rapport with customers and to understand their vehicle hire needs.
· To be dressed professionally
· Ability to multitask with outstanding problem-solving skills
Desirable
· Educated to GCSE Level or equivalent
· Possess a Clean Valid & Full Drivers Licence
· Ability to prioritise and achieve tight deadlines and remain calm under pressure
· Previous Vehicle Hire experience and knowledge of another vehicle hire booking system would be an advantage.
· Prior Customer Service Experience.
· Must be a team player and have excellent team building, management, and relationship skills,
- GCSE or equivalent (preferred), customer service: 1 year (required)
Job Types: Full-time, Temporary contract - Free parking
- On-site parking
- Monday to Friday
- Weekend availability
Pay: From £11.50 per hour
Benefits:
Schedule: