First Line IT Support

As our first line IT support, you'll be the go to person for instalations, maintenance and IT support. You will work in a collborative team environment to provide support to end to end IT users.

What you'll do:

• Provide support to end users/IT teams


• Support a varied server, desktop & infrastructure estate


• Administration of users across multiple platforms


• Action & resolve tickets within a timely manner based on SLA & priority


• Provide technical support to projects as and when required


• Managing multiple serversWorking in a collaborative team environment by engaging, sharing knowledge & communicating effectivelyCreating reports to ensure accurate and in-depth information is provided


• Backups and step by step contingency/disaster recovery implementation.


• IT equipment purchasing as and when required also hardware installation including upgrades and repairs.


• Liaising with third party suppliers, software testing, installation, administration and issuing. Supporting all mobile devices.


• Ensure systems are patched/updated according to the groups policies


• Install & configuration of the infrastructure systems across the siteProject based site survey and documentation


• Physical build of racks, cabinets & ensuring that they are properly installed, configured & documented e.g. servers, PC's, un-interrupted power supplies, switches, routers, KVM etc
  
  Proven experience in a similar IT support role


• Strong customer service skills with the ability to communicate technical information to non-technical users


• Proficiency in troubleshooting hardware, software, and network issues


• Knowledge of Mac OS, Windows operating systems, and Linux


• Familiarity with help desk software such as Remedy or SCCM


• Understanding of VPN setup and configuration


• Basic knowledge of LAN/WAN networks, A-Level or equivalent (preferred), Technical support: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  We're not just a factory - we're a houmous haven, a sanctuary for taste buds everywhere! From classic chickpea to spicy jalapeno, we're on a mission to delight customers with our delicious dips. And we need a First Line IT support person to ensure that every tub can be processed as quickly as possible!
  
  Salary £26000


Hours of work 8:30am-5pm

If you have a passion for technology and enjoy helping others solve technical issues, we would love to hear from you. Please submit your application along with your CV for consideration.

Job Type: Full-time

Pay: £26,000.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Discounted or free food


• Employee discount


• Employee stock purchase plan


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Referral programme


• Work from home


Schedule:

• Monday to Friday