Groups, Reservations, Meetings & Events Manager

Join our team at Hilton Garden Inn, Abingdon as the Groups, Reservations, Meetings & Events Manager, where you will play a pivotal role, reporting to our Cluster Revenue Manager to ensure we maximise all revenue opportunities for the business.

If you have a passion for hospitality and thrive in a dynamic environment, we invite you to be a part of our well established management team.,

• Assisting the Cluster Revenue Manager with the day to day running of the commercial office


• Assisting the Cluster Revenue Manager & Director of Sales in driving the Top Line Budget and Forecast by executing a commercial strategy and business plan.


• Deliver as a minimum the budgeted revenues across all revenue streams, to include but not limited; All Rooms, Groups, C&E, F&B with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.


• Work with the Cluster Revenue Manager & Director of Sales to ensure profits are maximised in line with TGOP and EBITDA targets set.


• Assisting the Cluster Revenue Manager & Director of Sales and in driving the Top line Budget and Forecast by executing a commercial strategy and business plan. Deliver as a minimum the budgeted revenues across all revenue streams, to include but not limited; All Rooms, GC&E, F&B with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.


• Support various On Property teams in coordinating hotel level marketing, sales, and public relations activities.


• Support the Cluster Revenue Manager to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.


• Maximising room revenue contribution through a thorough understanding of all booking channels and management of inventory, content, and rates.


• Assist the Cluster Revenue Manager to review/amend strategies accordingly in line with the evolving market conditions.


• Participate in the leadership activity of the Hotel and Region.


• Regularly use revenue business tools and intelligence to enhance performance.


• Monitor Market Segments to ensure the correct assignment into all reservations, ensuring all bookings are correctly tracked.


• Attend regular meetings with the Cluster Revenue Manager and HOD's to discuss pricing trends.


• To maximise opportunities for departmental sales and profit and other related targets


• To assist in the maximisation of room revenue, occupancy percentage and yield management.


• To assist with sustaining and constantly improving the department's SOPs


• Follow up with any outstanding payments related to Reservations.


• To help maintain sound Health and Safety practices within the department and that any deviation is brought back on track with coaching and monitoring.


• To own the Guest Experience Journey in your department and to collaborate with all departments to increase STAY experience scores


Growing the Business:

• To approach sales opportunities positively and actively in order to maximise sales and to exceed budgeted targets.


• To assist with keeping all Team Members sales focused and to maintain a selling culture throughout the department by implementing and managing sales trackers.


• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.


• To assist in implementing and suggesting new promotional opportunities to meet and exceed budget. This includes planning, implementation and review of promotions as directed by hotel leadership team.


• To assist the Cluster Revenue Manager in attaining all departmental objectives linked with the hotel's business plan


Communication and Collaboration:

• Cultivate strong relationships with clients, anticipating their needs and delivering personalized event experiences that exceed expectations.


• Collaborate closely with the team to promote events and maximise attendance and revenue opportunities.


• Coordinate effectively with various hotel departments, including Reception, Food and Beverage, Housekeeping, and Maintenance, to ensure flawless event execution.


• Focus on delivering exceptional experiences for event attendees, leveraging creative ideas and innovative solutions to enhance engagement and satisfaction.


• Proactively address any attendee concerns or special requests, ensuring a seamless and memorable experience for all guests.


• Follow-up post event, with all clients and attendees to continuously improve event offerings and service quality, driving positive word-of-mouth and repeat business.


Risk Management and Compliance:

• Identify and assess potential risks associated with events, developing comprehensive contingency plans to mitigate them effectively.


• Ensure compliance with all relevant health, safety, and legal regulations, as well as hotel policies and procedures.


• Monitor event budgets and expenditures, identifying opportunities for cost savings and revenue optimization while maintaining high-quality standards.


• Attend operational and business review meetings, presenting to senior management.
  
  Proven experience in event planning and management, particularly with group meetings and corporate events.


• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously under tight deadlines.


• Excellent communication and interpersonal skills, with a customer-centric approach and the ability to build rapport with diverse stakeholders.


• Proficiency in event management software and Microsoft Office Suite.


• Flexibility to work evenings, weekends, and holidays as required by event schedules.