Hotel Receptionist

Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records and handle cash transactions
- Assist with administrative tasks such as filing, data entry, and email correspondence, Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary information is collected and accurate
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and cancellations, ensuring accuracy and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience

Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism

Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided., Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems and software for reservations and guest management

The Ambleside Salutation Hotel & Spa is a small privately owned hotel set in the heart of the English Lake District

The Ambleside Salutation Hotel & Spa (Our Independently Owned and run Hotel is exclusively for residents only) , we are looking for a new team member to join our existing team , in return for your commitment your benefits will be

• £30372.00 a year Live Out


• Straight Shifts (40 hours over 5 days)


• Up to 6 weeks annual holiday


• Uniform Provided


• Meals on duty


• Free use of leisure facilities


• Gratuities Paid Quarterly


• Live in positions are available., Job Types: Full-time, Permanent


Pay: £2,531.00 per month

Benefits:

• Company events


• Company pension


• Gym membership


Schedule:

• 8 hour shift


Supplemental pay types:

• Bonus scheme


• Commission pay


• Performance bonus


• Tips


• Yearly bonus