Learning and Development Practitioner

Work alongside our managers across the business to maximize the effectiveness of colleagues at all levels in their roles by determining development needs and implementing and evaluating effective learning solutions.

Key Outputs

• Identify the learning and development needs of colleagues at all levels.


• Design learning and development plans based on identified learning needs.


• Design and deliver appropriate bespoke learning solutions to help everyone improve effectiveness in their role, including e - learning as appropriate.


• Develop and implement strategies to improve effectiveness of groups of individuals with similar learning and development needs.


• Provide developmental feedback and coaching to individuals to help them improve and develop their behaviours, skills and performance.


• Support managers in identifying gaps in knowledge and make recommendations on how to improve individuals' expertise.


• Carry out evaluation and analysis of learning interventions and act on feedback where necessary to ensure continuous improvement of an individuals' personal development.


Learning and Development Support for the wider business


• Supporting the business when required to facilitate strategic business induction and development for new starters.


• Make recommendations as appropriate regarding learning needs across the wider business and thereafter, leading and coordinating the design, delivery and implementation of learning solutions.


• Provide personal development interventions for the wider business as required.


• Work with the Training and Competence team to ensure Consumer Duty principles are embedded within all activities as a matter of course.


• Work with the wider HR team to address identified development needs.


• Maintain record of all training activities carried out and provide reports as necessary.


• Maintain a good working knowledge of the market in which the Company operates, including competitor activity and regulatory updates.


• Maintain a good understanding of the Company's commercial performance and contribute towards commercial improvements where possible.


• Other ad-hoc duties as and when required by the business from time to time.
  
  Approachable, organised individual with a proven ability to embrace and develop a culture of colleague improvement and personal development that underpins a successful environment where the customer is key.


An excellent communicator and motivator with the ability to interact at all levels and adapt coaching and training delivery to suit the needs of audience.

As a stand alone L&D practitioner, be comfortable with managing all stages of the learning and development cycle.,
• Learning and Development background


• Able to demonstrate knowledge and experience in all stages of the learning cycle


• Proven ability to mentor and coach individuals on sales, customer service and people skills, including managing a team


• Ability to develop, implement and present group and individual learning courses/sessions in management, skills and behavioural topics


• Experience of management development


• Ability to work on own initiative


• Ability to work in a fastpaced environment


• Ability to deliver effective solutions to both onsite and fieldbased colleagues, using face to face, digital and blended learning, Desirable


• Appropriate learning and development qualification


• Experience in the financial services industry
  
  Not your typical financial services firm…


Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world - class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in - house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

Package

£30,000-£34,000 depending on skills and experience

Hours of work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role).,
• Be Respectful Treat customers and colleagues at all levels with dignity and respect.


• Show awareness Be aware of how your actions and behaviours affect customers, colleagues and the business.


• Go Above & Beyond Always aim to exceed expectations, giving your very best to every customer and colleague.


Raise the bar


• Embrace Change Treat change as an opportunity to improve, welcoming new ideas and ways of working.


• Commit to Development Take responsibility for your personal development and that of the business.


• Be Proud & Lead By Example Take pride in yourself and your work, acting as a positive role model for others.


Do the right thing


• Be Accountable Take responsibility for your actions and learn from any mistakes.


• Keep Your Promises Do what you say youll do, when you say youll do it.


• Be Courageous & Honest Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.


Win together


• Collaborate & Share Be generous with your time and ideas, working with and for the wider team.


• Appreciate others Recognise the contribution made by every colleague to the success of our business.


• Focus on Solutions Show resilience and determination, focusing on the solution not the problem.