Leisure Assistant - Oxford Leisure

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Leisure Assistants to join the growing team.

The Leisure Assistant's role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including supervision of the Ice Rink, Cleaning and Management of Rental equipment and the safe handling and set up of equipment.,

• Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.


• Provide supervision of all side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.


• Ensure equipment is set up in order to meet the needs of the programmed activities.


• Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets.


• Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate.


• Maintain a full product knowledge of the services and activities available at the centre.


• Attend training sessions in order to demonstrate competency and maintain a valid qualification.


• Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.


• Undertake any other duties as required, as directed by the Duty Manager
  
  The leisure Assistant must be able to achieve / gain a first aid at work qualification.


• Experience of working in a busy leisure environment (desirable)


• Experience in dealing with high volumes of customers, adults and children


• Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect, Google Chrome is the preferred browser to access Serco careers website
  
  Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few! Our teams are hard-working, friendly and above all passionate about leisure and fitness!


We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres.

Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time

We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape.

https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services


• Free membership at the Centre plus heavily discounted use of classes and facilities


• Free safeguarding training and DBS check


• Excellent Development and Training Opportunities


• 6% employer matched pension contribution


• 21 days annual leave


• Life assurance up to 2x base salary


• Simply health cash plan


• Anytime health line


• Employee assistance programme


• Benefits portal offering discounts on eating out, travel, shopping and entertainment


• Serco Leisure Specific Benefits Package


• A safe and supportive culture


• A chance to make a positive difference to the community