Multiple Disadvantage Support and Accommodation Service

We are seeking a Service Manager to lead our Haringey Service. As the Service Manager you will ensure the provision of an excellent service for survivors of abuse, balancing the demands of supporting staff, managing partnerships, and contract compliance.

We are seeking someone with strong leadership skills with a commitment to keep survivors at the centre of service delivery whilst also delivering on service targets. You will have a passion for ending violence against women and girls as well as a thorough understanding of domestic abuse, multiple disadvantage and its impact on survivors.

As the service manager you will oversee the following areas of work of which there is more info in the job Description:
1. Operational management of the service including Health and Safety.
2. Lead and Develop a staff team
3. Manage staff & Service Performance
4. Promote Solace and build relationships in the borough
5. Ensure Financial accountability & compliance
6. Corporate Responsibilities

If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you'll thrive in our diverse feminist team of professional women.,

• Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse and those experiencing multiple disadvantage.


• Understanding of Safeguarding and the responsibilities on the individual staff members and agencies in relation to safeguarding.


• In-depth knowledge advising on a range of options including safe housing, criminal justice, civil remedies and risk management.


• Demonstratable knowledge of adult and children safeguarding


• Experience managing staff


• Experience managing a project and budgets


• Experience of monitoring and reports.


• Have Excellent written and verbal communication skills


• Ability to work well under pressure, prioritising workload and crisis management


• Sensitive and non-judgemental approach when working with vulnerable clients


• Experience in risk assessment, management and safety planning


We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Multiple Disadvantage Support and Accommodation Service at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our 24 hour specialist refuge service provides support for homeless women facing multiple disadvantage including but not

limited to:

• Substance misuse needs, including those who are pre-contemplative mental health and neurodiversity chaotic lifestyles, including those displaying antisocial


• behaviour.


• History of offending behaviour and criminal justice.


• History of children being removed from their care and/or at risk of further removals.


• Affected by or at risk of sex working.


The team delivers 121 support in the form of weekly keywork sessions working within a psychologically informed framework to create a support plan with residents and build on skills and competencies, this will be a flexible delivery model and provide medium to high support that offers people a personalised pathway away from homelessness,

which builds on their strengths and aspirations for the future.

In addition, the team is responsible for the building management including Health and Safety, the repairs and living environment., We provide a comprehensive benefits package to all our employees, including:

• Flexible working


• Focus on learning and development (internal career progression and training)


• Generous holiday entitlement


• Employer pension contribution


• Family-friendly leave and enhanced maternity pay


• Access to Inclusion Networks


• Daily clinical debriefing


• Employee Assistance Programme providing free 24/7 support and advice


• Employee Benefits Platform offering staff discounts, benefits and savings


• Flow & Restore yoga classes


• Meditation sessions


• Cycle to Work Scheme