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Reception Supervisor

Knekt Hub Limited

Reception Supervisor

£25000

Knekt Hub Limited, Kingsbridge, Devon

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0c40fb312bdb4471a921ef5c6b07b892

Full Job Description

  • Supervise daily shift process ensuring all Team Members adhere to standard operating procedures

  • To acts as Hotel Duty Manager when assigned Duty Manager shifts

  • Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner

  • Conduct Team Member briefings, debriefings and delegate specific tasks at the start and end of every shift

  • Assist in the induction of new Team Members to create a great new starter experience

  • To ensure, by supervising the Front Desk Team Members, that service provided to guests is at the highest level at all

  • Managing the booking process ensuring all relevant details are taken and the customer journey is personalized

  • Make the customers' stay a memorable experience by providing excellent service, communication and administration

  • Answer the phone, take reservations and deal with any enquiries

  • Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.

  • Prepare daily reports as required

  • Manage guest payments, invoices, receipts and reconcile shift transactions

  • Manage comprehensive hand over to following shift.

  • Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.

  • Report maintenance items to the maintenance log book.

  • Ensure guest satisfaction at all times.

  • Must be able to drive and be flexible due to the location of the business

    This Hotel is totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery! From paddle boarding to kayaking and from cosy nights in the onsite pub, to reading up about our many famous historical guests, it's definitely a lifestyle career.

    £25,000 a year - Permanent, Shift Details: 10 hour shift, 12 hour shift, 8 hour shift, Day shift, Monday to Friday, Weekends, On-site parking

    • Share of tips
    Meals on duty
    Government Pension scheme