Receptionist - Emergency Care

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community."

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical., The post holder will be responsible for delivering an effective and efficient support service to the Emergency Directorate, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties that support the administrative elements of the emergency patient pathway, along with receptionist responsibility to the Emergency Department, both Adult and Paediatric areas.

The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending the Emergency Department and designated outpatient clinics. To assist in the preparation of the administration paperwork and attend the clinical board rounds throughout various times

Act as a mutli-skilled worker within the Emergency Care Directorate adapting to the competing demands of the service, Notify medical records of any records that have been duplicated

Responsible for updating records following a deceased patient along with informing Medical Records

Ensure all documentation is prepared for the Coroner's office team

To data cleanse Firstnet at the point of registration with the latest patient demographics. To use the search engines provided (SCR/Open Exeter) to obtain patient information from the national data base.

To correctly record the address/contact details of all overseas patients in line with current protocols and inform the Trusts overseas team

Case notes are made up for newly registered patients and amalgamated where necessary

Follow up appointments are made for several Emergency Care clinics and Trust Outpatient Clinics on EPR

All tasks to be carried out in accordance with relevant departmental trust standards, policies and procedures.

All x-ray reporting work on a daily basis has been checked back through Firstnet and all outpatients appointments have been made correctly. Any discrepancy in the patient's appointment must be amended and the patient informed of any changes

All documents required for the Emergency Outpatient clinics are complete and available for the start of the clinics and take appropriate remedial action if not.

Greet patients in a courteous and appropriate manner

All patients are checked in and out of clinics and if required further follow up appointments made within the appropriate time span indicated., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

An exciting opportunity has arisen for a Receptionist to join our busy admin and clerical team within the Emergency Department. Full/Part time hours considered.

We are looking for a self-motivated individual who can work both well within a team and also can demonstrate the ability to use own initiative. You will be responsible for the registration of patients attending the department and assisting our clinical colleagues with administration duties. Attention to detail and flexibility to work across a 24 hour shift pattern is essential

Knowledge of EPR and previous experience of having worked in a similar environment desirable.

Various shifts - to include late shifts, early shifts, evenings, nights and weekends,

• NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience


• GCSE or equivalent, Experience of healthcare administrative systems and processes
  
  The Royal Berkshire NHS Foundation Trust is the main provider of hospital services for the population of Reading, Newbury, Wokingham and the towns and villages of west Berkshire.


Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders.

We employ more than 5,500 staff from 39 different nationalities and deliver care from a network of facilities across sites in Bracknell, Henley-on-Thames, Reading, Thatcham and Windsor., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits

• Flexible working opportunities and a strong emphasis on your work, life balance


• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff


• NHS pension scheme


• Employee Assistance Programme


• Money Advice Service


• Generous maternity, paternity and adoption leave for eligible staff


• On-site nursery (based at RBH)


• Full educational library services


• Cycle to work scheme, lockable storage for cycles


• Bus to work scheme


• Excellent rail and bus links


• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.