Senior Field Service Engineer

our highly trained team works hand-in-hand with organization's worldwide - including more than 80% of Fortune 100 companies so if you're looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!
The Job

To provide pro-active and re-active service and maintenance of audio visual, Unified Communication equipment and associated technologies on customer`s premises throughout the UK and Europe.

Primary focus on fault diagnosis, repair, test, implementation, and operation of all aspects of audio visual, video conference and Unified Communication systems.

To service systems in the most efficient, effective and safe manner to ensure minimum down time and maximum performance for our clients.

The Senior Field Service Engineer's responsibilities include, but are not limited to:

• Provide support and mentoring for more junior and new members of the team


• Fault finding and repair of AV/UC Systems at client's premises


• Complete planned preventative maintenance of AV/UC equipment at our client's premises


• Required to upload and download control programs, software and firmware updates


• Provide readily available telephone support to answer technical questions and assist internal and external customers with fault finding


• Liaise with other internal departments, clients and contractors both in-house and on client's sites


• Ensure that all job files are accurately maintained in paper and electronic form


• Read and interpret electronic schematics, wiring diagrams and architectural blueprints


• Provide On/Call engineer support for clients either remotely or onsite


• Perform client training when required
  
  Have demonstrable technical knowledge of Electronics, Audio Visual/Video Conferencing and Unified Communications Systems with a technical background in a relevant industry


• Have a good knowledge of Control systems, AV Over IP, DSP Mixers and audio processing techniques


• Experience of video wall technologies including LED display solutions


• Operational & configuration experience of Unified Communication systems including MS Teams rooms, Zoom rooms and VoIP


• Experience in providing exceptional customer service and support in a fast-paced AV/VC/UC environment


• Strong customer-focus and understanding of the sensitivities of working on a client's site


• Be organised and flexible with the ability to approach different types of tasks during the working day


• Being able to prioritise and work under pressure is essential


• Excellent communication skills both verbal and written and being able to communicate with all levels from company executives to contractors
  
  AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services., Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.
  
  As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:


• Enjoyable and dynamic company culture


• Health & Wellbeing



• Private Healthcare


• Access to Employee Assistance and Wellbeing Support


• Mental Health Support through the above



• Work & Home Life Balance



• Increased holiday with service



• Flexible working policy



• Learning & Development



• Access to numerous online learning resources


• AVIXA membership for industry learning



• Employee Discounts



• Access to online retail discount platform


• Discounted products through our recognised partners



• Other



• Cycle to work scheme.


• Season ticket loans



• Generous Referral scheme