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Senior ICT Network Technician

Stratford Upon Avon School

Senior ICT Network Technician

£45760

Stratford Upon Avon School, Stratford-upon-Avon, Warwickshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f3d3c890f406438e8243603d336c99b8

Full Job Description

  • To lead on the customer facing aspects for the ICT Network team, including but not limited to Helpdesk oversight, Staff CPD, Administration of student off site laptop loans

  • To deputise for the ICT Network Manager when required

  • To provide technical support for all ICT network systems supported by the school including but not limited to Desktop PC's, Laptops, Tablets, Wireless, Servers and all forms of software

  • Take an active role in the development of your knowledge and skills to support ICT systems within the school

  • Contribute to the design of the network, development of new and existing systems, Network topology and author & contribute to Helpdesk OneNote articles.


    • Key areas and activities

  • Help shape and develop the ICT network and supporting systems

  • Develop a customer service ethos in the Network Team, using surveys and self-evaluation to inform improvement.

  • Support the ICT Network manager to ensure quality control of team performance, actively looking to improve standards of service

  • Communicate changes and developments in the school's ICT systems, giving a clear picture of what is happening 'behind the scenes', expressing technical information in an accessible style for the audience.

  • Advise and support staff and students in ICT matters, to help them resolve difficulties, including in the classroom.

  • Lead or assist with training sessions for staff in relevant areas, including as part of induction.

  • Implement, own, develop and complete specific allocated projects with the support of the ICT Network Manager

  • Support the ICT Network manager in supervising the activities of the ICT network team, including any apprentices or work experience placements the school may undertake.

  • Technical support of all hardware & software including installation of devices and upgrades

  • Liaising as necessary with all departments and external agencies to support school hardware and software

  • Management of user identities, passwords, security attributes and e-mail via Windows Server, Active-Directory and Office 365 where appropriate

  • Development of software deployment packages with the support of the Network Manager

  • Upkeep and management of AD groups and group policy

  • Ensuring appropriate security procedures and settings are applied to both wired and wireless equipment within the scope of the ICT network

  • Fault and troubleshooting any network hardware or software including dealing with external suppliers for faults / repairs

  • Provision of advice and guidance on systems, demonstrating good practice and provision of trouble-shooting guides

  • Overseeing the operation of an online help desk system

  • Maintaining high quality service to users and improving relationships with stakeholders


  • + Ensure best practice methods and systems are consistently applied for security and safeguarding reasons
    + Provide speedy response in emergency or when dealing with multiple requests
    + Support other partner sites / schools under the direction of the Network Manager
    + Ensure familiarity with all systems to cover absent colleagues / team members
    + General housekeeping duties including general cleaning of ICT network equipment and maintaining an organised and tidy ICT store.
    + Any other duties to be defined by the ICT Network Manager commensurate with the post
    Any other duty appropriate to the general area of operation and in line with the broad range of responsibilities and aptitudes expected

    Due to a growth of the school, we are looking to recruit an experienced ICT Network specialist to help manage and develop the school's ICT systems and network team. This is a great opportunity for someone that has previously worked within a similar role, environment or has a strong ICT technical based background with an ability to provide a comprehensive technical support service to our staff.

    Applications are invited from candidates with at least three years in a technical position and / or managing ICT projects who have enthusiasm for a wide scope of IT equipment and software including servers, networking, printing and wireless.

    Salary will be paid at Band H, points 17-22, in the range of £28,770 to £31,365 starting point depending on experience and qualifications.