Primarily undertaking quality assurance assessments of the teams that represent our wide and diverse business, this includes customer service operations through to collections and recoveries.

Carrying out 'Root Cause Analysis' to determine the chain of causation and providing insightful feedback and recommendation to senior leaders within the business to enable improvements to process and procedures. Overall, we want to drive consistently good outcomes for our customers.

Work closely with peers to ensure a consistent approach to outcomes is achieved.

Consider any potential or identified business risk and ensure these are escalated to senior management accordingly and through due process.

We are seeking on an experienced quality assurance professional with a good understanding of the regulatory framework that applies to firms that are regulated by the FCA.

We require the individual to have a very good understanding and awareness of the FCA Consumer Duty Requirements and specifically how they relate and should be applied to a firm such as ours.

You should also have a good understanding of the FCA's wider handbook, including Consumer Credit (CONC) sections.

Able to work on own initiative, prioritise tasks, work under pressure, and multi-task

In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.